HOME - RESIDENTIAL LOCAL SERVICE - BUSINESS SERVICES - LONG DISTANCE - INTERNET SERVICES - CUSTOMER CARE |
 |
Customer |
|
SIGN-UP NOW! or Call 1-866-664-BELL |
|
| Sign-Up Form | User Guides | Documents | Service FAQ |
| My LBT - Online Account Manager & Bill Payment | Online Customer Support (Self Help) | ||
Frequently Asked Questions
Liberty Bell Telecom will guarantee service connectivity to the telephone box; however, Liberty Bell Telecom cannot guarantee that your home is wired for additional phone lines. The customer is responsible for providing connectivity from the telephone box to the inside phones.
Q. How do I sign up for Liberty Bell Telecom Service?
A. If you are converting service from another local carrier you can sign up through our website or call customer service at 1-866-664-2355. If you are starting new service we request you call customer service at 1-866-664-2355.
Q. Will Liberty Bell Telecom run a credit check?
A. Yes, all individuals signing up for Liberty Bell Telecom services are subject to a credit check.
Q. What if I don't pass the credit check?
A. No problem. A prepayment of $50.00 for converting service and $100.00 for new service will need to be received by Liberty Bell Telecom before we install your service.
Q. How do I make the prepayment?
A. You can pay by credit card over the phone or mail a check or money order to:
Liberty Bell Telecom
Attn: Billing
2460 W. 26th Ave., Ste 380-C
Denver, CO 80211
Be sure to include your name, address, and a contact phone number with prepayment.
Q. Do I need to call my current local service provider and cancel service?
A. No, we will contact them on your behalf.
Q. Do I need to call my previous long distance service provider?
A. We will make the change in your behalf. However, it is still a good idea to contact your previous long distance carrier once you have switched to Liberty Bell Telecom to confirm the change. This will prevent them from trying to collect future payments from you.
Q. I placed my order on line, what will happen next?
A. You will receive a call from a Liberty Bell Telecom representative with in 48 business hours from the time you submit your order. The representative that contacts you will verify and confirm your order. Liberty Bell Telecom will not process your order until we have confirmed your order. If we are unable to confirm your order with in 2 weeks of the order submission date, Liberty Bell Telecom will cancel your order.
Q. I ordered a new phone line through Liberty Bell Telecom. What should I expect?
A. You can expect a visit from a technician on your service start date. The technician will always be a Qwest employee with an identification badge because Qwest is the company we contract to do installations. Typically you do not need to be home for this appointment, but the technician will require clear access to your yard so please be sure to keep all pets inside. You are responsible for providing access to your telephone box on the day of the install; if the technician fails the install for no access you will be charged a $50 missed appointment fee, per occurrence. If you need additional wiring done on your premises, such as new phone jacks or repairs of any kind, please contact customer service for a recommended provider at 866-664-2355.
Liberty Bell Telecom will guarantee service connectivity to the telephone box; however, Liberty Bell Telecom cannot guarantee that your home is wired for additional phone lines. The customer is responsible for providing connectivity from the telephone box to the inside phones.
Q. I ordered a second line for my residence. What should I expect?
A. You can expect a visit from a technician on your service start date. The technician will always be a Qwest employee with an identification badge because Qwest is the company we contract to do installations. Typically you do not need to be home for this appointment, but the technician will require clear access to your yard so please be sure to keep all pets inside. You are responsible for providing access to your telephone box on the day of the install; if the technician fails the install for no access you will be charged a $50 missed appointment fee, per occurrence. If you need additional wiring done on your premises, such as new phone jacks or repairs of any kind, please contact customer service for a recommended provider at 866-664-2355.
Liberty Bell Telecom will guarantee service connectivity to the telephone box; however, Liberty Bell Telecom cannot guarantee that your home is wired for additional phone lines. The customer is responsible for providing connectivity from the telephone box to the inside phones.
Q. I ordered a new line, how much will it cost?
A. Liberty Bell Telecom charges a $50 installation fee for each new line of service. *This fee will be billed on your next statement after the line is installed. Customers are still responsible for their inside wiring. You are responsible for providing access to your telephone box on the day of the install; if the technician fails the install for no access you will be charged a $50 missed appointment fee, per occurrence.
* If you pass our credit criteria.
Q. What if I'm not currently with Qwest and want to convert my phone service from another company?
A.
-
If you are converting from another Competitive Local Exchange Carrier (CLEC) — For Example: MCI, C-Com & Premier Communications — there will be no charge for the conversion.
- If you are converting from another facility based CLEC — For Example: Allegiance, Comcast, McLeod, SBC, SunWest & American Communications — you are subject to an Inside Wiring Fee of $65.00. Please contact customer service of additional information at 1-866-664-2355.
Q. How will I know if I have an inside wiring problem?
A. A Liberty Bell Telecom Customer Service Representative will work with Qwest repair and you to determine where the problem with your phone service is. Liberty Bell Telecom will advise you when you have an inside wiring issue, and will refer an inside wire vendor, that you may contact at your discretion.
Q. What if I have inside wire protection?
A. Inside Wire Protection does not cover service upgrades and is intended only for repair issues. Line assurance will not cover the installation of new phone lines or jacks. It is important to know that you must have the wire assurance on your account for at least 30 days before you can receive the benefits of the wire assurance package.
Q. I currently have Comcast. Will it be a seamless transition?
A. Liberty Bell Telecom makes every effort to make your transition seamless. Unfortunately, customers converting from Comcast will experience an interruption of service. The interruption could last 20 to 72 hours. If you want additional information on Comcast Conversions, please call customer service at 1-866-664-2355.
Q. Can I keep my cellular phone number by porting it to the land line?
A. Yes! With the WLNP (Wireless Local Number Portability) put into effect by the FCC, you are now able to keep your same cellular phone number without having to give all of your contacts a new number! A one time charge of $50 will apply. Please contact customer care to place your order now!
Q. Why is my first bill so much?
A. Telecommunication’s services are billed one month in advance. In order to establish advanced payment for your services it is necessary to prorate a partial month of service, plus the full upcoming 30 day period.
Q. Why does Liberty Bell Telecom bill telecommunications services one month in advance?
A. All Telecom services are billed in advance regardless of who your carrier is. We simply follow industry standards and bill in the same manner.
Q. Do I need to pay my bill with the current local service provider?
A. If you have any unpaid bills with your old telephone company, it is probably best to wait for a final pro-rated bill before making another payment to them. That will avoid a possible over-payment and the inconvenience of waiting for a refund as they have billed you a month in advance as well.
Q. I just got another bill from my previous local / long distance provider. Why are they still billing me, I thought I was with Liberty Bell Telecom?
A. All carriers receive a line loss report from an independent regulatory agency. When you move your service from one carrier to another your account information will be noted on that line loss report. The carrier is then responsible for updating their records and stopping their bill to you. Liberty Bell Telecom will provide its customers with a letter, at the customer’s request, that states the date their local / long distance services were converted to Liberty Bell Telecom.
Q. I sent a copy of the letter I received from Liberty Bell Telecom, and I am still getting a bill from my previous local / long distance service provider, what should I do?
A. At this point it would be in the customer’s best interest to contact the Colorado Public Utilities Commission and file a complaint. The PUC can be reached by calling 1-800-456-0858
Q. I referred my friend to Liberty Bell Telecom, when will I get my referral credit?
A. You will receive your credit once your friend’s phone service has been installed. The credit will appear on your next statement after the completion of your friend’s conversion / installation.
Q. Is there a fee to switch my service?
A. If you are a Qwest customer there is no fee to switch your service.
Q. I ordered a new line, how much will it cost?
A. Liberty Bell Telecom charges a $50 installation fee for each new line of service. The customer is still responsible for the wiring from the telephone box to the jacks and phones inside your home. Liberty Bell Telecom guarantees phone service to the telephone box, but can not guarantee the quality of the wiring inside your home.
Q. I had Comcast previously, why are my taxes higher?
A. Comcast adds the Federal Access Charge $6.50 to $7.00 per line into the cost of their packages. The remaining taxes are about the same; there may be some variation since Comcast has a franchise fee agreement with the local government, which affects the way in which local taxes may be collected.
Q. What is the fee for Long Distance?
A. You are only charged for the long distance minutes you use plus a $2.50/mo carrier access fee. Liberty Bell Telecom charges $0.055 cents per minute for intrastate long distance calls and $0.04 cents per minute for interstate long distance calls. There are additional taxes that apply only to long distance that will be charged if you make long distance phone calls.
Q. How are Long Distance calls billed?
A. Your long distance usage will be billed with your Liberty Bell Telecom bill. Intrastate and Interstate Long Distance calls are billed in 6 second increments with 6 second minimum billing. All international calls are billed in 60 second increments with a 60 second minimums. Charges are rounded up to the nearest cent.
Q. Is there a charge to change my package?
A. Liberty Bell Telecom will charge an activation or deactivation fee of $20.00 once your account has been established.
Liberty Bell Telecom offers several convenient ways for you to pay your bill.
- Simply mail a check or money order using the self addressed envelope included with your invoice.
- You can make a payment using a Visa or Master Card by contact customer service at 866-664-2355. Customer Service agents are available to accept your payment between 7 am and 7 pm MST, Monday thru Friday.
Understanding LITAP
Understanding your taxes and how they are applied
TAX of Fee
Cost
Description
Business and Occupation Tax
Varies by City
Pays for the use of public right-of-way.
E911 Tax
$0.00 - $0.70 per line
Pays for the local emergency 911 service.
Telecom Relay Service Surcharge
$0.06 per line
Pays for relay centers that help hearing and speech impaired customers make and receive calls.
Federal Access Charge
$6.50 to $8.99 per line
Allowed by the FCC, to help cover the cost of providing access to and maintenance of the local telephone network.
Federal Telecom Relay Service
0.149%
Pays for relay centers that help hearing and speech impaired customers make and receive calls. Tax only applies to long distance usage.
Transit Tax
1%
Collected by the State for RTD. Was previously billed as part of sales tax.
Federal Excise Tax
3%
Collected by the Federal Government.
Federal Universal Service Fund
8.9%
Helps provide telephone service to areas where building infrastructure is cost prohibitive.
State Universal Service Fund
2%
Supplements the Federal Universal Service Fund at a State level.
Sales Tax
2.9% State
Also included is City and County Sales tax. City and County Sales Taxes vary by area.
District Tax
0.02%
Collected by the State for Science Cultural Facilities District, Football and Stadium fund.
Telecom Assistance Service Fund
$0.12 per line
Allows discount rates for low income and other qualified people.
Local Number Portability Fee
$0.43 Per line
Allowed by the FCC, to help carriers recover the cost to upgrade equipment.
|
Copyright© 2008 Liberty Bell Telecom Liberty Bell
Telecom is a registered CLEC (Competitive Local Exchange Carrier) |