• No Dial Tone & Line Quality Problems

• Long Distance Issues

• LBTDSL.com Issues

• LBTI.net Dial-Up Issues

---

 

No Dial Tone & Line Quality Problem

You are responsible for the telephones, wiring, and jacks inside your home or office and any outside wiring leading from your home or office to the telephone box (NID). You are also responsible for any wiring between buildings on your property. You may make repairs yourself, have someone else make them, or contact Liberty Bell Telecom and we can recommend a vendor for you. You may also subscribe to one of Liberty Bell Telecom’s maintenance plans for a small monthly fee.

Liberty Bell Telecom is responsible for repairing outside wiring and equipment from the telephone office to (and including) your home’s or business’s telephone box (NID). Liberty Bell Telecom’s Vendor will perform these repairs at no charge to you.

 

Troubleshooting you can do before calling Liberty Bell Telecom

There are a few steps that you can take before you contact Liberty Bell Telecom to ensure that the problem is not with your equipment, or your inside wiring.

Is the problem inside your home, or outside?

Depending on how many devices you have plugged into jacks at your home it is typically easier to start inside.

 

Troubleshooting issues inside your home

1.      Unplug all devices from all the phone jacks in your home, wait 15 minutes, then plug in one phone at a time.  If the service is still down contact Customer Service at 866-664-2355.  If the phone is working; keep plugging in one device at a time until you find the device that is not working.

2.      Look for problems such as cracks in the phone cord.

3.      Unplug all fax machines, security systems, water meters, cable / satellite receivers, which are plugged into your phone line to ensure that they have not captured the line.

4.      If you connect to the internet using your phone line, ensure that the computer is not connected.

5.      Hang up all phones and make sure all cordless phones are in their cradles, if you have a cordless phone, ensure that all batteries are fully charged.

6.      Check the equipment for proper operation, if you suspect that a device is not functioning properly, unplug that device and try another one.

If you have completed the troubleshooting inside your home and you are still experiencing a service issue, please refer to the “Troubleshooting issues outside of your home” section of this website.

Troubleshooting issues outside your home

There are a few steps that you can take before you contact Liberty Bell Telecom to ensure that the problem is not with your equipment, or your inside wiring.

 

Please refer to the diagram below.

 

NOTE: Even though the phone lines are grounded, DO NOT ATTEPMT TO TEST AT THE TELEPHONE BOX DURING INCLIMATE WEATHER, OR WHILE STANDING IN WATER.

You will need a flat head screw driver, a flashlight, a corded phone and a set of these directions.

1.      Locate your telephone box.  Most telephone boxes are located on the rear or the side of your home.  (See Figure A)  If you live in an apartment complex, you typically will not have access to the telephone room.

2.      Use the screw driver to open the customer access side of the telephone box.

3.      You will see at least one phone jack inside the box.  There will be one phone jack inside the telephone box for each line inside your home.  (See Figure B)

4.      Unplug the phone jack and plug in the telephone you took outside with you. NOTE: If you have 2 lines, unplug both phone jacks before plugging in telephone. Even if you only have 1 line that is not working.

a.      Listen for dial tone.  If you have dial tone; the telephone issue is related to your inside wiring.

5.      If the problem is still on the line, or there is no dial tone.  Try another phone and phone cord.  The problem maybe the phone or the cord you are using.

6.      If the problem is still on the line the problem is most likely not your inside wiring.  Contact Customer Service at 866-664-2355.

7.      If you were not able to duplicate the problem you experienced inside your home, then the problem is either your equipment or your inside wiring.  Liberty Bell Telecom can refer you to an inside wiring vendor that you may contact at your discretion.

8.     Be sure to plug all plugs back into jack once you are finished troubleshooting.

9.  If you still do not have dial tone we would be happy to send out a qualified Qwest technician. You don’t need to be home, but Qwest must have clear access to your phone box, which is usually located on the side of your house.  Be sure there are no locked gates or dogs.  Qwest will test at the phone box for a working dial tone.  If no dial tone is found, then Qwest will repair free of charge.   If dial tone if found, (then the problem must be Inside Wiring – call us for a recommended Inside Wiring vendor) and there will be a $85.00 trip charged assessed and will reflect on your next bill. 

 

This is what a typical Telephone Box looks like:  (fig A)

This is what the inside of your Telephone box would typically look like.

 

 

DSL Issues:

(PLEASE NOTE: This is for persons with all models of Actiontec modems.  All other modems may vary in features)

 

The following is a list of troubleshooting tips for Liberty Bell DSL trouble, Please following these steps in order:

 

• Power Light- Should be lit steady green.  If not, check to be sure power is getting to the modem.  If the light does not come on, you may need to replace the power adapter to the modem or the modem may be faulty.

 

• Ethernet Light- Should be lit steady green. If not, check the Ethernet cord going from the Ethernet adapter on your computer to the Ethernet port on your DSL modem.  Be sure both ends are plugged in tightly. If the light does not come on steady, replace the Ethernet cord.

 

• DSL Light- Should be lit steady green.  If not, turn off the modem by unplugging the power adapter, wait 10 seconds, and plug the adapter back in.  All the lights on the modem will blink as the modem reboots.  This will take approximately 2 minutes for the modem to cycle. Once the Power Light becomes steady, check the DSL light.  If it is on steady then you should be able to get onto the internet. 

 

 

• Internet Light- Should be lit steady green. If not, turn off the modem as outlined above in the previous step.  If the Internet light does not turn green, then the trouble is in the Modem Configuration.  Check to be sure your username and password are correct.  Also be sure that your VPI is set to 0 (zero) and the VCI is set to 32.

 

 

Setting Up the DSL Connection for Actiontec Modems only.

 

After connecting the Modem and installing phone filters, the DSL connection must be configured.

 

1. Open a Web browser. In the “Address” text box, type

192.168.0.1

then press Enter on the keyboard.

 

Note: If your Ethernet adapter is not configured correctly you will get a page cannot be displayed error.  Refer to the “Operating System Configurations” section of this manual for additional information.

 

2. The “Actiontec Main Menu” screen appears. Select Setup/Configuration.

 

3.  Follow the instructions in the “Set Up/Configuration” screen, then click Begin Basic Setup.

 

4. In the next window, follow the on-screen instructions, then click Next.

 

5.  In the next screen, select “NO” to the question “Are you an MSN user?”  Then, select the connection type PPPoA by clicking in the circle. Finally, enter your User Name and Password.

 

Note: If you obtained a block of Static IP addresses, please contact Liberty Bell Telecom, to configure the Gateway.

 

6.  Click Save and Restart in the “Save and Restart” screen.

 

7. The “Congratulations” screen appears. The Gateway is successfully configured.

 

8. Click on “Utilities” at the top of the screen.  Then click on “DSL Settings”.  Look at the field “VCI”, it should say 32.  If it does not then type in 32.

 

9. Click “Save and Restart”.

 

 

The Power Light flashes rapidly while the Gateway restarts, then glows steadily green when fully operational. The Internet Light will also glow steadily green. Type in www.google.com in the address field of your browser. You should now see Google’s web site.  If the Internet light on the modem is red, click on ‘Setup’ and repeat all the steps listed above. When you get to the username and password screen make sure you entered it exactly as it appears on the first page of this manual. Then click ‘Save and Restart’. Try going to the Google web site to see if it loads. 

 

IF YOU STILL ARE HAVING TROUBLE CONNECTING TO THE INTERNET PLEASE CALL US AT 1-866-664-2355 DURING BUSINESS HOURS (M-F 7A-7P). IF AFTER HOURS LEAVE A MESSAGE ON OUR EMERGENCY PAGER.

If you do not have an Actiontec modem, please consult your user manual for the type of modem you have

Customer Care for LBTDSL.com DSL

In Colorado: 720-482-0958
Toll Free: 1-866-664-BELL
Fax: 720-482-0980
CustomerService@LibertyBellTelecom.com  

 

 

Setting Up Email

 

1. Click on the Outlook Express icon on your desktop. If its not on your desktop then click the Start Menu in lower left corner and then Programs to find it that way.

 

2. If a window comes up that says “Outlook Express is not your default email” be sure to say yes that you want it to be your default email program.

 

3. At top of the window click on Tools and then Accounts

 

4. Click on Add and then Mail.

 

5. Enter your first and last name then click next.

 

6. Type in your liberty bell email address then click next.

 

7. Make sure the incoming mail server is set to POP3.  In the box below Incoming mail type POP.LBTDSL.COM.  In the Outgoing mail type SMTP.LBTDSL.COM.  Click next.

 

8. In the Account Name box type in your username and password.  Make sure the remember password box is check also. Leave the SPA box unchecked and click next.

 

9. Click on finish.

 

 Close out the email program and then restart it.

 

 

LBTI.NET Dial-Up Issues

Customer Care for LBTI.net Dial-Up

TOLL FREE: 800-736-7459
SALES & SUPPORT: CustomerService@LibertyBellTelecom.com