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Liberty Bell Telecom Customer Care

User Guides

For the complete Call Feature Descriptions, CLICK HERE


Feature User Guide

Anonymous Call Rejection

There are some calls you just don’t want to receive. Anonymous Call Rejection allows you to reject incoming calls that will not display caller ID are marked private or anonymous.

How to Use Anonymous Call Rejection

  • It's easy to activate and start blocking anonymous calls. Simply lift the receiver and press *77.
  • When someone calls you from a blocked line and you have Anonymous Call Rejection activated, your phone doesn't ring. Instead, the caller hears this message: "The party you are calling does not accept blocked calls. If you are calling from a blocked number, please hang up, pick up the receiver, press *82 and redial the phone number. When you do this, your name and number will appear for this call only."
  • To deactivate Anonymous Call Rejection, pick up the receiver and press *87.
  • You can turn Anonymous Call Rejection on or off any time you want. After pressing either *77 or *87 you will hear an interrupted dial tone to let you know you've successfully activated or deactivated the service.

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3 Way Calling

Talk to two people in separate locations at the same time. Adding a third is as easy as touching a button.

How 3-Way Calling Works

  1. Press and release the switchook or flash button and put the first caller on hold
  2. Listen for three tones followed by a dial tone, then call the third telephone number

Reconnect with the first caller after the third caller answers by pressing and releasing the switchook or flash button again

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900-976 Restricted Numbers

900-976 Call number blocking is already installed on your line at no cost. If you want to remove these blocks, please call Liberty Bell customer service to have them removed.

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Call Forwarding

Never miss another call! When you are going to be out, Call Forwarding automatically forwards all your calls to a selected local, long distance or mobile number that you program.

How to Activate Call Forwarding

  1. Dial *72 from a touch-tone phone, or dial 1172 from a rotary phone.
  2. When you hear a second dial tone, dial the number you want your calls forwarded to. The number may be a local, long distance or mobile number.
  3. If the number you dialed connects, and both parties stay on the line for at least five seconds, Call Forwarding will be activated for that number. If the number is busy, repeat steps 1 and 2. Some subscribers may instead hear one or two tones, which indicate Call Forwarding has been activated for the number.
  4. To verify Call Forwarding is in effect, dial *72 from a touch-tone phone or dial 1172 from a rotary phone. A busy signal or error announcement confirms that Call Forwarding is in effect.

How to Deactivate

  1. Dial *73 from a touch-tone phone, or dial 1173 from a rotary phone
  2. When you hear two quick tones followed by dial tone, calls are no longer forwarded to the number previously selected.

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Call Rejection

There are some calls you just don’t want to receive. Avoid receiving them will Call Rejection. Up to 15 numbers can be stored on your "unwanted callers" list. When an unwanted caller attempts to call you, a recorded message indicated that you are not accepting calls.

How to activate Call Rejection:

  • Dial *60 from a touchtone telephone or dial 1160 from a rotary telephone.
  • Select the appropriate Call Rejection option.

To establish or add a telephone number to your Call Rejection list:

  • Dial #60 (for rotary telephone, dial 12).

To add the last incoming call to your Call Rejection list:

  • Dial #60. Wait for a tone and then dial 01# (for a rotary telephone, dial 12, wait for a tone and then dial 0112).

To remove an entry from your Call Rejection list:

  • Dial * (for a rotary telephone, dial 11).
  • To review the telephone numbers on your Call Rejection list, dial 1.
  • Follow the recorded instructions.

How to Deactivate Call Rejection

  • Dial *80 from a touchtone telephone or 1180 from a rotary telephone.
    • To remove all entries on your Call Rejection list, dial 08.
    • To remove all private entries on your Call Rejection list, dial 09.
  • To save your revised Call Rejection list, hang up.

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Call Transfer

Call Transfer allows you to transfer a phone call to any telephone number that can be directly dialed, including long distance, and hang up without disconnecting the call. You can send a call to any other number at the touch of a button.

How to use call transfer

  1. Depress and release the receiver button and listen for the dial tone
  2. Dial the desired telephone number you want to transfer the call to
  3. When the phone rings, hang up or stay on the line to announce the call
  4. If the number you transfer to is busy, unanswered, or a wrong number, press the receiver button twice (pausing between) to return to the original call

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Call Waiting

Never miss important calls again while on the phone. A special tone alerts you to an incoming call. A push of a button lets you answer the call while your other caller stays connected.

How to Use Call Waiting

  • When you hear the Call Waiting tone, quickly press and release the switchhook or flash key to put the first call on hold and answer the second call.
  • Press the switchhook again to switch between callers.
  • To remove one party, simply hang up.

How to Temporarily Turn Off Call Waiting

If you're making an important call and don't want to be interrupted:

  • Press *70 and listen for three short tones, then a regular dial tone.
  • Dial the phone number you wish to call. Anyone else who calls you will hear a busy signal or go into your Liberty Bell Voicemail.
  • When you hang up, Call Waiting will be restored.

How to Temporarily Turn Off Call Waiting with a Call in Progress

  • Press and release the switchhook or flash key to put your call on hold.
  • Listen for three brief tones and a normal dial tone, then press *70.
  • Press and release the switchhook again to continue your original call with no Call Waiting interruptions.
  • When you hang up, Call Waiting will be restored.

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Call Waiting - Talking Call Waiting

Talking Call Waiting gives you greater control of phone conversations. First you hear the familiar call waiting beep while on another line. Then a voice says the name of the incoming caller.

  • If you have selected this feature it is already added to your phone line. The instructions for using Talking Call Waiting are the same as above.

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Call Waiting ID

If you like Call Waiting or Caller ID, you'll love Call Waiting ID. Not only do you get that Call Waiting tone when a second call comes in your Display Unit shows you who it is. Even if you choose not to answer, you've captured the call information on your Display Unit.

  • If you have selected this feature it is already added to your phone line. Simply plug in your telephone equipped with caller ID and start using.

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Caller ID

Don't miss another important call. Don't take another unwanted one. Caller ID allows you to identify the caller before you pick up the phone.

If you ordered a Caller ID package, it is already loaded on your phone line and is ready to use!

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Caller ID Blocking

When you don’t want people to know who is calling them, Caller ID blocking will block your number in their caller ID. Caller ID Blocking prevents your telephone number from being displayed when you call other people. The words "Private" or "Anonymous" appear on the display unit or telephone set display screen when Caller ID Blocking is in effect.

  • Simply press *67 before dialing the number you wish to call. You will hear a short stuttered dial tone, then a regular dial tone. Simply dial you call as normal. Caller ID will blocked on this call only.

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Continuous Redial

Tired of busy signals? Save time and frustration by pressing *66 and let Continuous Redial automatically dial that number for up to a half hour. It's already on your phone line -- try it now!

How to use Continuous Redial:

  • When you get a busy signal, hang up, pick up the receiver again and press *66.
  • Hang up. Continuous Redial will keep dialing the number for thirty minutes.
  • When the line is no longer busy, you are notified by a distinctive ring - simply pick up the phone and the call will connect.
  • You can activate Continuous Redial on up to 15 numbers. Works with most local and some long distance numbers within your area.
  • You can continue to place and receive calls while Continuous Redial is activated.
  • To cancel Continuous Redial, lift the receiver and press *86.

If you are using a rotary dial telephone instead of a touch-tone, dial 11 in place of the * key. For example *66 is 1166 on rotary phones.

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Custom Ringing

Custom Ringing Service provides you with up to three additional telephone numbers on one line, in one location, without installing any additional lines. Each number has a unique ringing pattern, allowing you to determine in advance of answering a call which telephone number was dialed. Ideal for households with teenagers or multiple parties living in the same household.

  • If you are interested in Custom Ringing, please call Liberty Bell Customer Service for assistance.

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Hunting

The hunting feature allows you to have a number of phone lines in your home ring into the same phone number. The phone call will ring from line to line until someone picks up the line. This is ideal for people with small businesses in their homes and who are on the phone a lot. Do not order this service if you have call waiting on your lines as the features are redundant.

If you ordered Hunting for your business lines, it is already installed and ready to use.

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Last Call Return

With Last Call Return from Liberty Bell Telecom, press *69 to get the number of your last incoming call. You already have access to this feature. Last call return is programmed on your phone line with a pay-per-activation that shows up on your phone bill. Or you can pay for an affordable monthly subscription. It has never been so easy to use Liberty Bell Telecom's pay-per-use features.

How to Use Last Call Return:

  • To find out the number of the last caller, lift the receiver and press *69.
  • You will be provided with the phone number of the caller, even if you were unable to answer the call. Blocked numbers will not be announced.
  • If you decide to return this call, simply press 1 and your phone will dial the number.
  • If the call you are trying to return is busy, hang up and your phone will continue to redial the busy line for up to 30 minutes.
  • When the line is no longer busy, you are notified by a distinctive ring - simply pick up the phone and the call will connect.
  • Works with most local and some long distance numbers within your area.
  • If you do not want to keep trying the number, press *89 at any time to cancel.

If you are using a rotary dial telephone instead of a touch-tone, dial 11 in place of the * key. For example *69 is 1169 on rotary phones.

Last Call Return dials back the last person that called you by pressing *69. To deactivate Last Call Return simply press *89 (1189 from a rotary phone). Last Call Return even works if you don't have touch-tone service. Just dial "1169" instead of *69.

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Long Distance Alert

Long Distance Alert is ideal if you want to know when important long distance calls are rining on your line. Long Distance Alert provides a distinctive ring and a distinctive call waiting tone for long distance calls.

The distinctive alert signal is SHORT LONG SHORT.

If you ordered a package with Long Distance Alert, it is already loaded on your phone line and is ready to use!

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Message Waiting Indication

Know when you have voice message waiting without having to dial into your voicemail box. Message Waiting Indication signals that a message is in a voice mailbox and is waiting to be retrieved. There are three different ways in which Message Waiting Indication can be identified:

  • Audible - An interrupted dial tone is heard when the receiver is picked up indicating there is a new message. Otherwise known as ‘stutter-tone’
  • Visual - A visual signal is generated when there is a new message (requires a visual device, such as an illuminating lamp).
  • A combination of both Audible and Visual is available which generates both an interrupted dial tone signal and a visual signal when new voice message(s) are waiting.

If you ordered voicemail from Liberty Bell, Message Waiting Indication is already loaded on your phone line. If you have a telephone equipped with a message waiting indicator it will light up when you have a message waiting. You will also hear a ‘stutter-tone’ on your phone line when you pick up the receiver if you have a message waiting.

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Priority Call

Some calls you don't want to miss. With Priority Call you can program up to 15 numbers to ring distinctively when important people call. Add or delete numbers at any time, but only answer the phone when it really matters.

To Activate Priority Call

  1. Dial *61 from a touch-tone phone or 1161 from a rotary phone.
  2. Select the appropriate Priority Call option to:
    • Establish or add a number to your list
    • Remove an entry
    • Review the numbers list
  3. Hang up to save your revised Priority Call list.

To Deactivate or Change Priority Call Options

  1. Dial *81 from a touch-tone phone or 1181 from a rotary phone.
  2. Select the appropriate Priority Call option to remove all entries or remove private entries.
  3. Hang up to save your revised Priority Call list.

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Speed Calling 30

How to Use Speed Calling 30

  • Make a list of your 30 most important or frequently dialed numbers.
  • Assign each a two-digit code from 20 to 49.
  • Lift the receiver and press *75.
  • Press the two-digit code you've selected, followed by the telephone number assigned to that code. Include your access code and/or area code if it's a long distance number.
  • You'll hear a tone to let you know the number is programmed.
  • Repeat these steps for the other numbers on your list.

 

Directions:

Speed Calling lists may be available in a  8 or 30 telephone number capacity. Each capacity can be added to the other, making a 36 or 38 telephone number memory. The lists are established and changed by the end-user.

To establish a Speed Calling list:

1.      End-user determines telephone numbers that they would like to associate with a Speed Calling code.

2.      End-user assigns a Speed Calling Code to each number they want on the Speed Calling list:

·          Speed Calling 8 Codes: 2 through 9

·          Speed Calling 30 Codes: 20 through 49

 

3.      End-user dials one of the following access codes:

·          Speed Calling 8 Code: dial *74 from a touchtone or 74 from a rotary phone.

·          Speed Calling 30 Code: dial *75 from a touchtone or 75 from a rotary phone.

 

4.      End-user dials the Speed Calling code, followed immediately by the full telephone number they want associated with that code. (A tone confirms that the code number and the associated telephone number are recorded.)

5.      End-user will repeat above steps for each number they want to add or change/overlay on the Speed Calling list.

To Activate Speed Calling 8 or 30:

Touchtone

  • Dial Speed Calling Code plus # Speed Calling 8 Codes: 2# through 9#
  •  Speed Calling 30 Codes: 20# through 49#

 

To Call Someone on Your Speed Calling List
  • Press the code (20-49) you gave to the number you want to call, followed by the # key. To change a programmed number
  • Repeat the first 5 steps above. You don't need to reprogram the numbers you want to keep.
If you are using a rotary telephone instead of a touch-tone, dial 1175 (instead of *75), then dial the code you gave to the number you want to call, without the #. The phone will hesitate a moment, then dial the number.

Add Continuous Redial to make Speed Calling 30 even more helpful. To save even more time when dialing, let Continuous Redial keep trying those busy numbers for you. It will automatically redial the number you're trying to reach, so you're free to do something else until the call connects.

Additional Instructions

Speed Calling numbers cannot be strung together (e.g., you cannot use code 20 to dial a carrier access code and then press code 30 to dial a relative's number).

There is no minimum number of digits required in the telephone number (e.g., 911 can be programmed on a Speed Calling list). Only numbers can be programmed into a Speed Calling code. Symbols such as * or # cannot be part of a Speed Calling code. Both local and long distance numbers may be added to Speed Calling lists.

 

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Speed Calling 8

 To Program Speed Calling 8:
  1. Make a list of 8 frequently dialed numbers. Assign each a one-digit code from 2 to 9.
  2. Lift the receiver and press 74#.
  3. Press the one-digit code you've selected, followed by the telephone number assigned to that code. Include your access code and/or area code if it's a long distance number.*
  4. You'll hear a tone confirming the number is programmed.
  5. Repeat steps 2 and 3 for the other seven numbers.

Directions:

Speed Calling lists may be available in a  8 or 30 telephone number capacity. Each capacity can be added to the other, making a 36 or 38 telephone number memory. The lists are established and changed by the end-user.

To establish a Speed Calling list:

1.      End-user determines telephone numbers that they would like to associate with a Speed Calling code.

2.      End-user assigns a Speed Calling Code to each number they want on the Speed Calling list:

·          Speed Calling 8 Codes: 2 through 9

·          Speed Calling 30 Codes: 20 through 49

 

3.      End-user dials one of the following access codes:

·          Speed Calling 8 Code: dial *74 from a touchtone or 74 from a rotary phone.

·          Speed Calling 30 Code: dial *75 from a touchtone or 75 from a rotary phone.

 

4.      End-user dials the Speed Calling code, followed immediately by the full telephone number they want associated with that code. (A tone confirms that the code number and the associated telephone number are recorded.)

5.      End-user will repeat above steps for each number they want to add or change/overlay on the Speed Calling list.

To Activate Speed Calling 8 or 30:

Touchtone

  • Dial Speed Calling Code plus # Speed Calling 8 Codes: 2# through 9#
  •  Speed Calling 30 Codes: 20# through 49#
 

To Phone Someone on Your Speed Calling List:

  • Press the code assigned to the person you're calling, followed by the # key. (If you are using a rotary dial telephone instead of a touch-tone, simply dial the assigned code without the #. The phone will hesitate a moment, then dial the number.)
 

To Change a Programmed Number:

  • Repeat steps 1-4 above. You don't need to reprogram the numbers you want to keep.
If you are using a rotary dial telephone instead of a touch-tone, dial 11 in place of the # key, but before the actual code. For example 74# is 1174 on rotary phones.

Additional Instructions

Speed Calling numbers cannot be strung together (e.g., you cannot use code two to dial a carrier access code and then press code three to dial a relative's number).

There is no minimum number of digits required in the telephone number (e.g., 911 can be programmed on a Speed Calling list). Only numbers can be programmed into a Speed Calling code. Symbols such as * or # cannot be part of a Speed Calling code. Both local and long distance numbers may be added to Speed Calling lists.

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Selective Call Forwarding

Make sure your most important calls get to you. Selective Call Forwarding allows you set up a list of important phone numbers that will forward to an outside phone number when they call you.

  • When the Selective Call Forwarding feature has been activated, only incoming calls that appear on your Selective Call Forwarding List will be forwarded to the remote location.
  • You may program up to 15 numbers on your Selective Call Forwarding List to forward to the outside line.
  • One short ring will be heard on your telephone when calls are being forwarded.
  • When an incoming call is received from a telephone number that appears on the Selective Call Forwarding List, end-users will receive a distinctive ring (short, long, short).

To access the Selective Call Forwarding Menu:

  • Dial *63 or 1163 from a rotary telephone.
  • Select the appropriate Selective Call Forwarding Option. See table below.

Establish or Add a Number to Selective Call Forwarding List

# or 12 on a rotary telephone

Remove an Entry from the Selective Call Forwarding List

* or 11 on a rotary telephone

Review the telephone numbers on the Selective Call Forwarding List

1

Repeat Instructions

0

The following recorded instructions will be heard when using Selective Call Forwarding:

  • NOTE: Instructions may vary slightly depending on switch type.

Turn On and Make Changes
To turn on and make changes dial *63 or 1263 on a Rotary telephone

  • "Please dial the number to which you want the calls forwarded"
  • "Please dial now" (beep) {nnn-nnnn}

When Established

  • "Your calls will be forwarded to {nnn-nnnn}"
  • "If forwarding number is correct, press 1"
  • "If forwarding number is not correct, press 0"
  • "Please dial the number you want forwarded to" {nnn-nnnn}
  • "Your selective call forwarding service is now on. There are xx entries on your list. You may dial during the announcement for faster service. You may dial now or wait for instructions" (beep)

    Main Menu begins
    (One beep for Main Menu Items - three stutter tones for adding or deleting telephone numbers)
  • "To add an entry, press # or 12 on a rotary phone."
  • "Dial number to be added, then press # or 12 on a rotary phone."
  • "The number you added is (nnn-nnnn)" (beep)
  • "Please continue or dial 0 for help" (beep)
  • "To remove an entry, press * or 11 on a rotary phone."
  • "Dial number to be removed, then press * or 11 on a rotary phone."
  • "The number you removed is (nnn-nnnn)" (beep)
  • "Please continue or dial 0 for help" (beep)
  • "To hear the entries on your list, dial 1"
  • "There are xx entries on your list"
  • "The first entry on your list is..." (beep)...next...(beep)
  • "This is the end of your list"
  • "To save your list, hang up"
  • "To hear these instructions repeated, dial 0"
  • To exit anytime and save: Hang Up.

Turn Off
To turn off, dial *83 or 1183 on a rotary telephone.

The initial announcement is one of the following:

  • "Selective Call Forwarding is now off. There are xx entries on your list. You may dial now or wait for instructions: (beep)
  • "We're sorry, there are no entries on your list. For help in turning on this service, hang up and consult manual" (disconnects)
  • "To remove all entries, dial 08"
  • "There are no entries on your list" (disconnects)
  • "To remove private entries, dial 09"
  • "There are no more private entries on your list" (disconnects)
  • "To save your list, hang up. Please dial now or hang up" (beep

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Unlimited Long Distance

Liberty Bell Telecom offers you unlimited possibilities with your phone service. We offer unlimited local calling, unlimited feature usage and unlimited long distance. With our unlimited Long Distance package you can call anywhere in the continental United States, any time of the day, any day of the week for as long as you. If you sign up for this feature, all your calls are unlimited.

If you subscribed to our Unlimited Long Distance Package, your service will be ready to use as soon as you switch to LBT. Simply dial 1, plus the phone number and area code to make unlimited long distance calls.

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Voicemail

Liberty Bell Telecom’s Voice Mail offers many more features and functionality than you are used to with your standard Voice Mail. We offer large message capacity, an option to forward calls to your cell phone from your Voice Mail, and a separate access number to your Voice Mail that you can provide to friends or customers. All this for a simple flat-rate price. Take advantage of better features, better functionality all at a better price. 

 

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Liberty Bell Telecom is a registered CLEC (Competitive Local Exchange Carrier)
with the Public Utilities Commission.



Products and prices subject to change.